Vaga: Vaga de Account Manager em Belem/PA - home office
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Cargo/Função: Account Manager
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Localização: Belem / PA
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Salário: a combinar
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Empresa: Confidencial O que é isso?
Compartilhar Vaga
Home Office
Descrição Geral
Empresa localizada na cidade de Belém/PA do ramo Comércio, contrata Account Manager.
Atribuições
Press tab to move to skip to content link job description: the manager oversees all aspects of incoming call center operations. Implements and reviews call center policies and procedures. Develops and monitors quotas for service volume and timeliness. Primary responsibilities: provides strong, dynamic leadership that mentors, develops, and guides all associates to efficiently leverage the value of every call to ensure we are creating a noticeably better experience for our customers through all channels. Continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale. Develops, implements and maintains effective internal and external quality assurance (qa) programs, fostering continuous improvement and exceeding service level agreement (sla) performance. Manages metrics, ensures customer satisfaction, and reports statistical performance levels develops and maintains effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision. Continuously finds ways to reduce expenses, improve service levels and provide insight into call/email/chat contact drivers. Maintains and improves call center operations by monitoring system performance identifying and resolving problems preparing and completing action plans completing system audits and analyses managing system and process improvement and quality assurance programs installing upgrades. Manages the work flow of the call center and allocates staff and resources needed to achieve the call volume and work needed to meet customer expectations daily. Scheduling systems communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures. Prepares call center performance reports by collecting, analyzing, and summarizing data
Tipo de Vínculo
Efetivo - Home Office.
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