Vaga de Supervisor Técnico

Atribuições

- This position is a technical reference in at least one product and application at sales company/cluster level - Responsible for executing and providing technical support to customer: commissioning, installing, testing, repairing and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site - Troubleshoot, investigate and resolve technical problems with deep application and deep product knowledge at customers site or remotely - Undertake field service jobs both locally and within the cluster - Train customer on the features of products they have purchased - Preparation of the service job to execute / resolve at the shortest possible time - Follow up on actions and promises made to customers - Write advanced (external / internal) service report on site and get it signed by the customer - Update service execution it system with relevant information - Report unsafe practices, incidents and work for continuous improvement - Capture installed base on site and communicate sales opportunities to sales organization - Proactive service advice to customers relating to the 360 service portfolio - Communicate product related change notifications (service bulletins) - Train and support field service engineers and other employees - Supervise and oversee service jobs within your scope of expertise.