Vaga de Analista Administrativo

Atribuições

About the role key accountabilities customer engagement and support: accountable to drive organic growth upselling activitie (organic growth is defined as commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require negotiation new contract ammendments) owns customer governance structure for sales operations related activities, being responsible for regular reports for assigned customers responsible for execution of customer requests and day-To-Day account activities in order to maintain and enhance customer relationships, providing input and managing action plans for department responsibilities engages with customer through face to face and/or remotely to support quote to order and organic growth related requests and opportunities. Responsible for commercial inventory management responsible for preparing and supporting customer for adoption of digital platforms to enhance customer experience with orange for quotes and ordering process (customer engagement trainings support compliance) for integration services (when assigned to the account associate scope of work): positioning of is products to customers, to answer business needs (hardware/software solutions, vendor/co-Brand services, installation, staging, and professional services) status of deployment milestones and notification of problems, recognizing new sales opportunities to expand upon current integration services environment, insuring customer satisfaction levels are maintained, maintaining contractual service levels for installed service contracts, and building a strong rapport with customers. Engagement with is sales specialists and partner managers to tackle partner management needs in order to answer customer requirements (enablement of new partners, negotiation of discounts, etc) bid support and non-Organic growth activities: supports contract renewal, repricing and project preparation activities to ensure standard quote to bill model is execut