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Job function: technical delivery center - Services why softwareone?:today softwareone is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global it spend from on-Premises to the tandem, our software lifecycle management (slm) services provide the methodology and framework to optimize the underlying it infrastructure, accelerate cloud adoption and minimize compliance our dynamic leadership and driven business strategy softwareone is one of the fastest growing technology solution providers in the world with elite partnerships with microsoft, aws, adobe, ibm, vmware, oracle, citrix, red hat, trend micro and many holding ag, riedenmatt 4, ch-6370 stansthe role:as the noc team lead, no two days are the same. You will be working on state-Of-The-Art enterprise cloud monitoring technology, while supporting the innovation to provide a first-Class service on inbound tooling events or automated support requests, providing excellent customer service. You will lead and develop team members across the globe, supporting multiple languages, in providing first-Line ticket management across softwareones global service noc team lead will provide leadership for a distributed team of noc engineers that is responsible for monitoring a global cloud infrastructure for several softwareone platforms. The noc team has end-To-End ownership of incident management and response, performing initial troubleshooting of production issues, escalation of problems, performing testing, and providing internal communication of issues during and after incident noc associates deliver inbound, triage, and routing support to ensure our customers tickets are ready for success by defined support groups. Softwareone offers services across several technologies, and the noc will assist our customers where a documented standard operating procedure exists in relation to tooling-Generated incidents or noc team lead will look and help with ide