Vaga: Vaga de Globista em Rio de Janeiro/RJ
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Cargo/Função: Globista
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Localização: Rio de Janeiro / RJ
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Salário: a combinar
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Empresa: Confidencial O que é isso?
Descrição Geral
Empresa localizada na cidade de Rio de Janeiro/RJ do ramo Arte e Cultura, contrata Globista.
Atribuições
Your role in helping us shape the future: the global customer operations (gco) specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from intelsat customers requesting to access intelsat satellites as well as requests to peak and pol customer antennas. This work requires specific knowledge of radio frequency (rf) technology and intelsats satellite network in order to provide the needed level of service to our customers. Specialists will receive initial training in order to perform the role, but an understanding of rf technology and satellite communications experience is members in this role must possess the ability to work in a fast-Paced high demand environment. Our team members value being challenged are encouraged to express and implement their ideas and have the flexibility to enjoy work life you up to the challenge?- Support customer calls and requests in english, portuguese, and spanish- Must exhibit sense of urgency to resolve customer issues as early as possible or engage internal support teams to take over troubleshooting and event handling- Ensure compliance with intelsat standards practices and processes- Incorporate and leverage industry best practices while maintaining alignment with intelsat goals and capabilities- Must be able to maintain customer privacy in compliance with all applicable laws.- Able to successfully navigate and use microsoft office suite products.- Manage positive relationships with customers to ensure customer retention- Excellent written and oral communication skills.- Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided to the customers when needed- Must be able to meet set expectations for call center metrics and customer turnaround times.- Triage and troubleshoot customer reported technical service issues or requests- Maintain accurate information an
Disponibilidade
Manhã, Noite.
Tipo de Vínculo
Efetivo .
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