Vaga: Vaga de Designer em Sao Paulo/SP - home office

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Home Office

Descrição Geral

Empresa localizada na cidade de São Paulo/SP do ramo Gráfica, contrata Designer.

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Unilever is hiring a service coordinator - Meeting room is the place where you can bring your purpose to life with the work you do creating a better business and a better world. We are looking for talent who would like to join us on this exciting technology team is embarking on an incredible journey, we are looking for a person with an analytical profile for our service analyst -Meeting room you are a proactive, curious, analytical and critical thinking person we would love to have you on our team!What can you expect from the role?Operations related:daily ipc (incident / problem / change) management. This includes monitoring of the service now queue and timely closure of tickets as per agreed kpi/user feedback & grievances. These are usually shared by the user via service now tickets, emails, chat & calls. Coordinate with internal resolver teams, vendors, suppliers, customers & key internal stakeholders on various bau related the service review calls internally (internal stakeholders) and externally (with vendors/oems etc).Create & manage knowledge base articles for users & for internal operational purposes. Assist the service manager in collating customer satisfaction feedback for the service & highlight any gaps in with the service manager to implement and manage service improvement plans (sips) to mitigate the risk & close the gaps in and update the content on the meeting room services user pages such as teams channel, shared point site, website etc. Project related:managing new and existing demands for meeting room solutions. This involves tracking demand, solution proposal, technical support during installation, coordination with local sites/av installer, onboarding into bau support etc. Ensuring all demand follows the meeting room technology demand status is tracked & reported regularly. Provide activation support for all areas within the meeting room technology that all activation materials and comms are in place for all changes and new the service manager w

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