Vaga: Vaga de Designer em Sao Paulo/SP - home office
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Cargo/Função: Designer
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Localização: Sao Paulo / SP
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Salário: a combinar
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Empresa: Confidencial O que é isso?
Compartilhar Vaga
Home Office
Descrição Geral
Empresa localizada na cidade de São Paulo/SP do ramo Gráfica, contrata Designer.
Atribuições
The position our vision our vision is to make cx as transformative as our science and be known for consistently creating seamless customer experiences that are as innovative and impactful as our medicines. This is why we are evolving the latam omnichannel team - To make this a reality by integrating digital and face-To-Face interactions seamlessly and allowing us to rapidly identify priorities to engage our customers and establish leadership in the prioritized therapeutic areas. The position as the program manager you play a key role in latams omnichannel customer engagement transformation to drive customer centricity and create seamless customer experiences. You will be a strategic partner responsible for enabling the execution and delivery of the outcomes of the new latam omnichannel customer engagement model, leading the operationalization of objectives for the region, setting the cross-Latam governance, driving with cadence all program management activities related to cx, digital customer engagement and data, analytics & insights across therapeutic areas (tas) and monitoring performance, in order to achieve the envisioned business and customer outcomes. You will be directly reporting to the head, cx & omnichannel engagement and work closely with the business and customer excellence lead to measure and increase internal effectiveness and success of the new model, driving the region towards a data-Driven culture and aiming to create seamless customer experiences to differentiate roches medicines and ultimately drive business impact. In your role as a program manager, you will be leading a team of scrum masters who will directly work with local teams and enable them to deliver against the omnichannel roadmap. You will also support the region to realize its objectives related to the new omnichannel engagement model, by managing and governing overarching process flows with the global organization and global programs and products, prioritizing goals, removing roadbloc
Disponibilidade
Manhã.
Tipo de Vínculo
Efetivo - Home Office.
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