Vaga: Vaga de Desenvolvedor em Blumenau/SC - home office
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Cargo/Função: Desenvolvedor
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Localização: Blumenau / SC
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Salário: a combinar
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Empresa: Confidencial O que é isso?
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Home Office
Descrição Geral
Empresa localizada na cidade de Blumenau/SC do ramo Informática, contrata Desenvolvedor.
Atribuições
Job titleincident support managerjob descriptionthe incident support manager (ism) acts as a designated liaison between philips ri services and customers to provide support services. The ism is responsible for understanding customer support needs and ensuring the appropriate philips support team engages. In addition, the ism manages support escalations to meet philips agreed service levels with a key component being customer role:manages the regional service delivery functions which includes the service desk and it governance (itil, pmo, financials).Establishes and manages the regional it infrastructure service and manages the regional install base service level agreements, builds managment service relationship with customers (both internal and external to it).Ensure quality services are performed to the agreed infrastructure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service provide infrastructure reports to an agreed schedule (or on request), including management and financial performance infrastructure service review meetings areas covered will include performance reports, service improvements, quality and and implements short- And long-Term strategies to deliver infrastructure services to customers within reasonable schedules and the business to infrastructure technology leveraging applications/brm and manages the regional infrastructure budget, chargeback, and allocation itil framework throughout it infrastructure organization including incident/problem management, change management, service level the right fit if:bachelor, master or comparable practical experienceminimum 5 years of professional experienceexperience in customer service management including management of digital channels and self service to interpret and report on performance. Strong analytical skills with the demonstrated ability to problem solvestrong organizational and project management to present at senior leve
Tipo de Vínculo
Efetivo - Home Office.
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