Vaga: Vaga de analista de suporte técnico em Palmas/PR - home office
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Cargo/Função: analista de suporte técnico
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Localização: Palmas / PR
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Salário: a combinar
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Empresa: huntit
Descrição Geral
Empresa localizada na cidade de Palmas/PR do ramo Informática, contrata analista de suporte técnico.
Atribuições
Home office Hunt it - Recrutamento Espec Faixa salarial: $ 6000,00 à $ 8500,00 Link da vaga: (informação confidencial) tit.C... E-Mail: (email confidencial) Whats app: (11)956 - Seja premium para ver Descrição Responsibilities: - Serve as the first point of contact, providing support for hardware, software, and applications issues. - Troubleshoot user-Reported problems using available tools and following standard procedures. - Create and manage tickets in the it helpdesk system, ensuring timely updates and resolutions. - Install, modify, and repair computer hardware and software. - Provide support for business applications and troubleshoot hardware/software issues. - Perform preventive maintenance, including updates for service packs, patches, and antivirus. - Maintain confidentiality of user data processed or accessed on the network. - Provide computer orientation to new and current staff. - Manage offboarding tasks to remove access for terminated staff. - Keep documentation for onboarding/offboarding up to date. - Track inventory of company hardware and software. - Coordinate purchases, repairs, and configurations of it equipment. - Stay updated on technology trends and collaborate with vendors to resolve technical issues. - Document procedures, standards, and best practices. - Perform other tasks as assigned by the it manager. Skills - Experience with jira (service desk), M365 (teams), exchange online, sharepoint, azure, active directory, and intune. - Degree in computer science, it, or related field. - Proven it support experience, preferably in organizations with 100+ users. - Strong troubleshooting skills and technical expertise. - Experience with common it hardware and software, such as printers and networking equipment. - Certifications like comptia A+, microsoft certified, itil, or equivalent are a plus. Soft skills: - Excellent problem-Solving and technical skills. - Strong communication skills with both technical and non-Technical staff. - W
Tipo de Vínculo
Efetivo - Home Office.
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